Mistakes Made In The Hospitality Industry
In the Hospitality Industry, it is very important not only to make a great first impression but to keep this positive impression throughout the guest's journey. The bellman is usually the first impression and could also be the last impression as guests are leaving. There was an article that was written by Harry Nobles that I thought was very appropriate. During my many years of inspecting and evaluating hundreds of hotels and restaurants and dealing with thousands of employees, I sometimes think I have experienced every possible example of service delivery. I hope I am wrong because that might lessen my enthusiastic anticipation at visiting and shopping the next property. Over the years I have acquired some pet peeves about service and some mistakes that employees make when providing these services. I have also developed some simple remedies to correct most of these infractions. Some examples that come to mind have to do with bellmen. For some reason, I find it very [...]
